Frequently Asked Questions
How can we view the venue?
You can either call or email us and we can set up a viewing for you. These can be held any day apart from a Monday.
Are we able to hold a date at all?
Yes we are happy to hold a date for you for 1 week without a deposit.
Do you require a deposit to secure a date?
Yes we take an initial deposit of £500 then a further £500 deposit nine months prior to the wedding date. (please see terms of booking page on premier wedding package page)
How many meetings will I have from day of booking to day of the wedding?
After the initial meeting/viewing there wont really be another until the two weeks before at the final meeting. But we are more than happy for you to contact us at any time during that time to set a meeting up or another viewing no problem.
Will there be another wedding taking place at the venue on my day?
No. You have full exclusive use of the venue, only you and your guests will be here on your big day.
How do my guests book a hotel room?
After booking with us we would supply you with a room allocation form for you to allocate the rooms to certain guests (normally top table and close friends/family) and return the information to us and we do the rest.
What is the check in time for the hotel bedrooms?
Check in is available at 3pm for all guests and this is done at the reception hall main bar area. Check out the following morning is 11am.
What is the time of marriage ceremony within the three kings?
Ceremony time within the three kings would be 2pm (February-October) or 1.30pm (November, December & January)
If you are married out with the three kings please contact us for timings.
What time should I put on my evening invitations?
The evening guests time of arrival would be 7.30pm.
Within the 100 day guests does that include children?
No the package price is based on 100 adult day guests including the bride & groom.
Can we have additional day time guests?
Yes our package is based on 100 but we can cater for more or less day guests. The maximum we can have seated in our reception suite is 132 guests.
How many can be seated at each table?
The top table can have a maximum of 12 people at it including the bride and groom. You can have a maximum of 8 round tables with a maximum of 12 guests seated. Additional tables are able to be set up at the balcony section of our room which would be 2 tables of 12.
Can you have more than 12 guests at the top table?
Yes. We can arrange an additional top table next to the main top table which can hold an additional 4 guests.
When do we go through the final details, colours, menus etc?
We will book you in for a final meeting 2 weeks before the wedding this is where we will gather final numbers, colours, menu selections and the final balance due would be paid.
What are the choices for the table centrepieces?
We provide 3 choices.
Tall large Martini glass filled with petals and topped with a floral ball.
Candelabra with 5 candles and a floral ball centre.
Large Blossom tree.
Can we have music played at the ceremony, walking down aisle etc?
Yes of course we can play music of choice if you can provide for us before the day. We would ask if this can be provided either on cd, usb or smartphone device.
Is there a kids menu on the day?
Yes of course. There is usually 4-5 choices for them to choose from.
What time is the evening buffet served?
Our evening buffet will be set up and served at 10pm.
What time does the evening reception finish?
Sunday - Thursday 12am, Friday & Saturday 12.30am.
Can we provide our own DJ?
No we do not allow outside DJs.
Do you have wheelchair access?
We have access at the front of the building and a portable ramp for access in to our main reception suite. We also have accessible toilets located in our male & female toilets within our main reception suite.
Do you provide highchairs?
Yes we provide highchairs.
Do you allow confetti?
We do allow confetti but only at our entrance and outdoor areas.
What size of LED dance floor can I hire in?
You can have a 16ft x 14ft dance floor. The time of set up for this would be 6.30pm.
Can the piper within the package play requested songs?
Yes they can play requested songs and this can be organised through ourselves.
Do you allow photo booths/magic mirrors?
Yes we allow both and these are set up in our bar area. The time of set up for this would be 6.30pm.
Do you allow pets within the venue or the hotel rooms?
No we do NOT allow pets within the venue or our hotel rooms. Guide dogs only.
I have a question not answered here; how do I contact you?
You can contact us by phone on 01324 630087 or by email at firstname.lastname@example.org